Oct

31

Free Juicy Juice–Fraud by Nestle?

Posted by Little Miss Know it All

October 31, 2007 |

I’ll write in more detail later, but for those of you now hearing that Juicy Juice is claiming their coupon for free Juicy Juice is fraudulent, here’s a few facts to remember.

1. They posted the coupon on their site, in pdf form, for parents. It was a parent teacher booklet that was addressed to parents, and had a free coupon inside of it. The coupon has an expiration date of 12/31/07.

2. They are now claiming that it was never on their site, and that its a coupon from 2006 that’s been altered. That’s a lie. They had it posted on their website, easily found through three searches in their own search box.

1. Parent Teacher conference

2. Scholastic

3. Free Juicy Juice
3. Using copied coupons is fraud. If you are using this coupon in any other format than the original pdf, that is fraud. If you are using one that’s been cut and paste into 6 or 8 per printable page, according to the coupon industry, that is fraud. However, if you are using the coupon as originally intended, as originally distributed by the manufacturer, that is NOT fraud. I spoke with Juicy Juice at length yesterday about it, and they said the same thing.

If you are fighting them and would like a screen shot, check out Google’s cache of the page.

Yesterday they admitted to me and others that it was their mistake–that they intended to have the coupon removed. But they didn’t. And now they are crying fraud to try to cover their rears. But it wasn’t fraud. It was their mistake. Nestle is famous around the world for poor business practices. Let’s not let them do it again!

Here are a couple of email responses people got when they contacted Nestle or Juicy Juice directly earlier in the week to verify its validity:

Two different responses from Juicy Juice in the past 24 hours:

“Thank you for taking the time to contact Nestlé® Juicy Juice® Website regarding our internet coupons. We welcome questions and comments from loyal consumers such as yourself and appreciate this opportunity to assist you.

We have read your email and researched your inquiry. This coupon is valid and you should be able to redeem it at your local grocery store.

At Nestlé, we are dedicated to you and your family throughout every phase of your lives. Your feedback is valuable to us, as it helps us to improve our products and services.

We appreciate your interest in our products and hope you will visit our website often for the latest information on our products and promotions.

Sincerely,

Stacey Neville
Consumer Response Representative”
——————————————

October 29, 2007

Dear Ms. Smith,

Thank you for taking the time to contact Nestlé® Juicy Juice® Website regarding the coupon offer. We welcome questions and comments from loyal consumers such as yourself and appreciate this opportunity to assist you.

The coupon you inquired about is not a legitimate coupon. It was offered through the website for a very limited time and we are aware that they are being printed out and fraudulently offered through different website. We apologize for the inconvenience.
At Nestlé, we are dedicated to you and your family throughout every phase of your lives. Your feedback is valuable to us, as it helps us to improve our products and services.

We appreciate your interest in our products and hope you will visit our website often for the latest information on our products and promotions.

Sincerely,
Kelly Henry
Consumer Response Representative
———————————————

yet another answer….

October 29, 2007
Dear Ms. xyz,

Thank you for taking the time to contact Nestlé® Juicy Juice® regarding online coupon. We welcome questions and comments from loyal consumers such as yourself and appreciate this opportunity to assist you.

The coupon offered on the Juicy Juice® website is legitimate and you should be able to redeem it at your local retailer. At Nestlé, we are dedicated to you and your family throughout every phase of your lives. Your feedback is valuable to us, as it helps us to improve our products and services.

We appreciate your interest in our products and hope you will visit our website often for the latest information on our products and promotions.
Sincerely,
Kelly Henry
Consumer Response Representative

Ref: N15380098


Comments

4 Comments so far

  1. Stitchblade on October 31, 2007 10:01 pm

    I can not believe they are saying it was fraudulant. The coupon was directly from a Juicy Juice website! Thanks so much for posting this information on what is going on!

  2. thief on November 6, 2007 10:10 pm

    used 18 of these total at Wallyworld! Come arrest me?? thanks Nestle

  3. Rio on November 10, 2007 10:26 am

    And why would such a big company even bother to fight it? Take it down, cut your losses and move on. Somebody should have weighed the cost in publicity against the cost of the coupon.

  4. Little Miss Know it All on November 10, 2007 10:52 am

    Truth is, they meant for a few to find it, but not the sheer volume of people who did. If you did a web search while it was up, it was linked on thousands of websites. Many of those larger sites, who have tens of thousands of readers a day.

    I don’t blame them for removing it–I do take issue with their lies. I know people who’ve been publicly humiliated over this–using the legitimate one in a store, only to have a manager come over and proclaim in front of all the customers that this person was using a fraudulent coupon. They could have quiety told her they no longer accepted that coupon, but no, they embarassed her. Over Juicy Juice’s mistake.

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